My Order
What happens after I place an order?
As soon as you complete your purchase at checkout, this is how things will go:. You can use your tracking link to follow the delivery all the way to your doorstep. Once you’ve received your tracking number, the package is in the hands of our delivery
Can I make changes to my order?
In an effort to ship and deliver orders as quickly as possible, we cannot guarantee any changes or cancellations. This includes item/size changes, delivery address changes and discount/pricing changes. If your order is already in process with our war
Can I cancel my order?
In order to get customers out on the mountain with their new gear as quickly as possible, orders begin processing as soon as they’re received. Because of this, the system we use doesn’t allow for cancellations once an order has entered the processing
How can I get a refund?
You can find a detailed description of our refund policy as well as the submission form for a return-for-refund request, right here. Please keep in mind that we are only able to issue a refund if the products are returned in an unused condition, incl
How can I return a product I ordered?
You can find a detailed description of our refund policy which outlines the return process here. Please keep in mind that we are only able to accept returns if the products are in an unused condition and returned with all original packaging, shipping
My package was damaged when it arrived?
If your shipment was damaged in transit and this is apparent upon delivery, please contact our Rider Service Team to let us know. Please take and send a couple photos showing the damage to the shipping box and product. We will assess the damage and g
I forgot to use my promo code or discount, can I apply it on my order?
Promo codes, vouchers, and discounts must be applied at checkout and cannot be added after an order has been submitted. If you're having trouble applying a discount code, please reach out to our Rider Service team before you submit your order.