Bataleon Help Center - US

<div data-aura-rendered-by="1239:0" id="isPasted"><div data-region-name="content" data-item-id="d738a973-a41f-4371-a86c-2d7d4a8ca4ff" data-aura-rendered-by="1232:0"><p data-start="69" data-end="267" id="isPasted">Promo codes, vouchers, and discounts must be applied at checkout and cannot be added after an order has been submitted.&#xA0;</p><p data-start="269" data-end="383">If you&apos;re having trouble applying a discount code, please reach out to our <a href="https://bataleon.com/pages/contact-us">Rider Service</a> team <em>before</em> you submit your order.</p></div></div><div data-aura-rendered-by="1241:0"><div data-region-name="sidebar" data-item-id="a66e0ab0-2c86-41af-9d66-baeeaf05ee39" data-aura-rendered-by="1195:0"><br></div></div><p><br></p>

Promo codes, vouchers, and discounts must be applied at checkout and cannot be added after an order has been submitted. If you're having trouble applying a discount code, please reach out to our Rider Service team before you submit your order.

I forgot to use my promo code or discount, can I apply it on my order?

My Order

What is your privacy policy?

What are your terms of service?

Can I be on your team?

Can I get some stickers?

Product is out of stock, when will you restock?

General Questions

What happens after I place an order?

Can I make changes to my order?

Can I cancel my order?

How can I get a refund?

How can I return a product I ordered?

My package was damaged when it arrived?

Can I choose the base color on a FlipFlop board?

Where can I check the size charts?

Does 3BT really work?

Do I need special wax for a 3BT board?

What is the factory edge angle and wax application on a new board?

Do I need a wide snowboard?

Where can I get a stone grind?

Do you restock products?

Are your bindings compatible with all mounting systems?

How do Bataleon boots fit?

Where can I find the serial number on my snowboard?

Product Info

What are your shipping options?

How long does shipping take?

How much does shipping cost?

Do you have express shipping options?

Which shipping provider do you use?

Can I purchase from a store outside my country?

My tracking hasn't updated in days

My package shows delivered but I didnt receive it

I only received part of my order

Can I change my delivery address?

I received the wrong item

Shipping & Delivery

What is your warranty policy?

What do I need to include in my warranty claim?

How do I know if the damage to my product is covered under warranty?

My boots have an issue with the BOA system

Do you have spare parts for bindings?

2+1 Warranty Policy

Warranty

What is your return policy?

How do I make a return?

When will I get my refund?

How do I exchange an item?

Do you accept returns on used items?

Returns & Refunds

I forgot to use my promo code or discount, can I apply it on my order?Updated 2 months ago