My boots have an issue with the BOA systemUpdated 2 months ago

For any warranty issues related to the Dial or Lace system on your BOA boots, you'll need to reach out directly to BOA, as they manage all warranty claims for their dial system.

They offer a great lifetime warranty program and will provide everything you need to get your boots back in action.

You can submit a claim through their warranty page here:
https://store.boafit.com/en-us/warranty