Shipping & Delivery
What are your shipping options?
All shipping is free within the US and Canada on orders over $50. All orders under $50 will have a $10 flat fee charge. Some orders with discounted or promotional items may have a higher shipping fee. Please note we are unable to ship to PO Boxes and
How long does shipping take?
Generally, you can count on shipping to take between 3-6 days, from the moment it is sent out from our warehouse until the shipment arrives at your doorstep. In some cases this may vary, depending where you live. As soon as the order is sent out from
How much does shipping cost?
Free ground shipping for all orders over $50. All orders under $50 will have a $10 flat fee charge. Some orders with discounted or promotional items may have a higher shipping fee.
Do you have express shipping options?
Unfortunately, we are not able to offer express shipping at this time. We are working on it though!
Which shipping provider do you use?
For shipments within the US we often use FedEx, UPS, and USPS. We are not able to select which carrier is used as this is determined at the time of shipment by our warehouse provider. Please note we are unable to ship to PO Boxes and APO/FPO addresse
Can I purchase from a store outside my country?
Unfortunately, we’re unable to ship products across country borders. To check stock and availability, please use the webshop assigned to your specific country. Each shop is connected to a separate warehouse, so we’re unable to ship from one country t
My tracking hasn't updated in days
If your tracking hasn’t updated in a few days, don’t worry your package is most likely still in transit as part of a larger bulk shipment by the carrier. In many cases, tracking updates resume once the shipment reaches the carrier hub near the final
My package shows delivered but I didnt receive it
If your tracking shows “delivered” but you haven’t received your package, here are a few steps you can take:. Double-check your surroundings: Sometimes packages are left in hidden spots like side doors, porches, garages, or with a neighbor. Check wit
I only received part of my order
If you ordered multiple items, you may receive your order in multiple packages. To track your order, please refer to your shipment confirmation emails and tracking number(s). Please note, packages within the same order may deliver at different times/
Can I change my delivery address?
Unfortunately, we're unable to change the delivery address once an order has been placed. Our system is set up to process and ship orders as quickly as possible, which means changes can't be made after submission. If your order is already in possessi
I received the wrong item
We are sorry to hear you received the wrong item in your order! Please report your order issue to our Rider Service team immediately. Please include your order number, a photo of the wrong item received and a photo of the barcode on the item.