Bataleon Help Center - US

We truly believe 3BT is the future of snowboarding and we&#x2019;re confident you&#x2019;ll agree once you give it a try.Inspired by natural design principles such as boat hulls and airplane wings, 3BT adapts to the terrain for a smoother, more playful, and responsive ride. By reshaping the base to work with the mountain environment, we&#x2019;ve created a board that elevates your experience on the mountain.Want to learn more? Dive into the details on our <a href="https://bataleon.com/pages/tech-board">Tech Page</a> and see what sets 3BT apart.

We truly believe 3BT is the future of snowboarding and we’re confident you’ll agree once you give it a try. Inspired by natural design principles such as boat hulls and airplane wings, 3BT adapts to the terrain for a smoother, more playful, and respo

Does 3BT really work?

Product Info

What is your privacy policy?

What are your terms of service?

Can I be on your team?

Can I get some stickers?

Product is out of stock, when will you restock?

General Questions

What happens after I place an order?

Can I make changes to my order?

Can I cancel my order?

How can I get a refund?

How can I return a product I ordered?

My package was damaged when it arrived?

I forgot to use my promo code or discount, can I apply it on my order?

My Order

Can I choose the base color on a FlipFlop board?

Where can I check the size charts?

Do I need special wax for a 3BT board?

What is the factory edge angle and wax application on a new board?

Do I need a wide snowboard?

Where can I get a stone grind?

Do you restock products?

Are your bindings compatible with all mounting systems?

How do Bataleon boots fit?

Where can I find the serial number on my snowboard?

What are your shipping options?

How long does shipping take?

How much does shipping cost?

Do you have express shipping options?

Which shipping provider do you use?

Can I purchase from a store outside my country?

My tracking hasn't updated in days

My package shows delivered but I didnt receive it

I only received part of my order

Can I change my delivery address?

I received the wrong item

Shipping & Delivery

What is your warranty policy?

What do I need to include in my warranty claim?

How do I know if the damage to my product is covered under warranty?

My boots have an issue with the BOA system

Do you have spare parts for bindings?

2+1 Warranty Policy

Warranty

What is your return policy?

How do I make a return?

When will I get my refund?

How do I exchange an item?

Do you accept returns on used items?

Returns & Refunds

Does 3BT really work?Updated 2 months ago